Our client, a well-established and leading accountancy software company, is looking for a Finance Software Support Specialist to join their team In Poole.

In this role, you’ll deliver outstanding customer support for their specialist accountancy software, helping clients resolve queries and delivering outstanding solutions.

This is an exciting time to join their team and to learn the capabilities of their software where you will manage the flow of incoming support requests and provide an excellent customer experience.

Key Responsibilities for this inance Software Support Specialist Role:

Manage inbound support tickets via phone and email, offering both technical and non-technical assistance
Gather relevant information to identify root causes and provide effective solutions
Liaising with internal stakeholders and implementation consultants for swift ticket resolutions
Escalate issues and risks when required
Maintain strong relationships with customers, suppliers, and third-party partners
Continuously develop your understanding of the software and wider business processes

What They’re Looking For:

Solid IT/software experience, essential
Strong financial/accounting knowledge, essential
Proficient with MS Office, particularly Excel
Excellent written and verbal communication skills
Confident supporting clients via phone and email
Organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities

Company Benefits:

Private healthcare
25 days holiday plus birthday off
Stakeholder pension
Death in service x4

If you’re passionate about customer service and eager to join a respected and fast-growing company, we’d love to hear from you. Apply now!